Assistant Manager - Order Management & Operation

This role is responsible for end-to-end operational governance, covering master data integrity, order fulfilment, inventory controls, financial compliance support, and process standardisation. The position acts as a key coordination point between Finance, Supply Chain, Retail, Marketing, and regional stakeholders to ensure accurate data, smooth operations, and strong internal controls.

 

Data Governance & Systems

• Own the creation, maintenance, and governance of Accounting and Item Master Data within the ERP system, ensuring accuracy, integrity, and readiness for system migrations and periodic data cleansing.
• Perform pricing and gross margin validations for item setup in alignment with internal controls and Group policies.
• Support compliance by ensuring master data and operational processes adhere to established governance standards.
• Conduct credit checks and verification procedures for AP and AR registrations in accordance with internal control requirements.
• Coordinate the preparation and compilation of self-billed e-invoice documentation (K1) for transactions with foreign suppliers.
   

Order Management, Logistics & Retail Support

• Manage appointed logistics partners, overseeing delivery coordination, order fulfilment, returns, and stock movements.
• Oversee weekly order cycles, including store transfers and free-of-charge item replenishments.
• Act as the key liaison with the Singapore warehouse and regional counterparts to ensure seamless cross-border coordination.
   

Inventory Control & Reporting

• Lead the annual physical stock take, including nationwide coordination, and ensure timely reconciliation and issue resolution.
• Prepare monthly inventory analyses and reconciliation reports for both stock and non-stock items, highlighting variances and control gaps.
   

Process & SOP Governance

• Review, update, and maintain Standard Operating Procedures (SOPs) annually to ensure processes remain current, efficient, and compliant.
• Drive continuous improvement by identifying operational gaps and implementing practical enhancements.
   

Leadership & Stakeholder Management

• Provide guidance and task oversight to at least one direct report.
• Work closely with internal departments and external partners, demonstrating strong communication, collaboration, and problem-solving capabilities.

Job Requirements

• Strong proficiency in MS Excel (e.g. VLOOKUP/XLOOKUP, Pivot Tables) and presentation tools (PowerPoint / Power BI views).
• Hands-on experience with ERP systems such as Microsoft Dynamics 365 or SAP.
• High attention to detail, structured working style, and strong command of English.
• Proven ability to manage multiple priorities, drive processes end-to-end, and work effectively with diverse stakeholders.
• Willingness to travel nationwide as required for stock take activities.