Inbound Sales Consultant

Lead Management: Manage incoming customer enquiries and potential leads through phone calls, emails, live chat, website submissions, brochure downloads, and existing customer databases. Ensure all enquiries are handled promptly and within the required response timelines.

Customer Consultation: Understand customers’ needs, interests, and expectations by engaging in meaningful conversations. Recommend suitable products or services, address concerns, and handle objections to convert enquiries into sales.

Product and Event Knowledge: Develop a strong understanding of the company's products, services, and events by reviewing relevant materials, including brochures, event details, speaker profiles, and programme information. Provide accurate information and clarify any knowledge gaps when necessary.

Customer Relationship Management: Establish and maintain positive customer relationships through professional communication, effective follow-ups, and quality customer service throughout the sales process.

Sales Administration: Maintain accurate customer information, sales records, call details, and follow-up activities in the CRM system.

Sales Performance: Work towards achieving individual and team sales targets while ensuring a positive customer experience.

Language Proficiency: Excellent command of spoken and written English, with clear pronunciation and a neutral accent.

Educational Background: Minimum SPM, Diploma, or Degree in any discipline.

Work Experience: At least one year of sales experience, preferably in inbound sales, telesales, or a contact centre environment.

Sales and Negotiation Skills: Ability to present products or services effectively, influence customer decisions, negotiate, and close sales.

Communication Skills: Strong interpersonal and communication abilities, with confidence in engaging customers and building rapport.

Time Management: Able to manage multiple enquiries, prioritize tasks, and meet deadlines in a fast-paced working environment.

Attention to Detail: Good organizational skills with the ability to maintain accurate customer records and CRM information.

Target-Driven: Self-motivated and results-oriented, with a proven ability to meet or exceed sales targets.

Computer Skills: Proficient in using CRM systems, Microsoft Excel, email applications, telephone systems, and basic typing.

Adaptability and Accountability: Able to work independently, adapt to changing business needs, take ownership of responsibilities, and maintain a high level of discipline.