Customer Service Representative (Japanese Monolingual)

We are seeking a motivated and customer-oriented individual to join our e-commerce customer support team. In this role, you will be responsible for:

• Providing high-quality customer support through phone, email, and online chat.
• Responding to customer inquiries, feedback, and complaints in a courteous and professional manner.
• Ensuring customer satisfaction by maintaining a positive and engaging relationship with each client.

Job Requirements

• Proficiency in Japanese (Native or Business level – spoken, written, and reading comprehension).
• Strong interpersonal and communication skills.
• Ability to work independently and provide customer-friendly service.
• Demonstrated skills in conflict resolution, negotiation, and de-escalation.
• Flexibility to work in rotational shifts, including weekends and holidays as needed.