PermanentBPO

Trainer (Bilingual - Japanese & English)

Kuala Lumpur, MY·Posted Today

Up to RM14,000/ month

Languages:Japanese·English

About the Company

Our client is a leading food delivery service operation based in Japan, providing round-the-clock customer support across multiple markets. The company values international collaboration and professional excellence, serving a diverse customer base across Asia. They are committed to supporting their team members through comprehensive relocation assistance, skill development programs, and a collaborative work environment that bridges Japanese and international business standards.

Job Description

Job Responsibilities:

•Deliver engaging product and knowledge training programs for new hires to ensure they hit the ground running

•Conduct upskilling sessions for senior customer support staff to enhance their capabilities and career growth

•Evaluate trainee performance against clear metrics and implement targeted actions to boost results

•Maintain high-quality training delivery that aligns with company operational standards

•Partner with cross-functional teams including Operations, Quality, and HR to design and optimize training initiatives

•Design and facilitate training using modern delivery methodologies that maximize learning outcomes

Job Requirements:

•Minimum 3+ years of professional experience in Training, Learning & Development (internal or external programs)

•Native-level proficiency in Japanese (required)

•Business-level fluency in English (written and spoken)

•Expert proficiency in Microsoft Office and Google Workspace tools

•Formal L&D certification or qualification from a recognized training or educational institution

•Proven expertise in training design and delivery methodologies

•Strong classroom management and facilitation skills

•Excellent communication and coaching abilities

•Experience in BPO, call center, or similar fast-paced environments (preferred)

•Valid Malaysian Work Permit (2 years, renewable)

Skills & Competencies

Training and Learning & DevelopmentCommunication and coachingMicrosoft OfficeGoogle WorkspacePerformance evaluationClassroom managementTraining delivery methodologiesCross-functional collaboration

Benefits & Perks

12 days annual leave
14 days sick leave
3 days compassionate leave
Replacement leave for Malaysian public holidays
Comprehensive medical, dental, and life insurance coverage (PM care)
Full relocation support package including Malaysian Work Permit processing
One-way flight ticket to Malaysia
2 weeks complimentary hotel accommodation
Airport pickup service to hotel
Support to find schools for children
Bank account opening assistance at office
Free English lessons offered at office
Free coffee machine access at office
1 month comprehensive training conducted in Japanese

Why Join Us

•Daily opportunity to use and develop your English skills by interacting with non-Japanese customers in a live environment

•Comprehensive relocation support designed to make your transition to Malaysia seamless and stress-free

•Unique chance to work in a 24-hour international operation that values both Japanese business standards and cross-cultural communication

•Professional development through free English lessons and exposure to international customer service practices

•Stable 2-year permanent contract with clear renewal pathway under Malaysian Work Permit

•Work-life balance supported by flexible shift preferences and 2 guaranteed days off weekly

•Family-friendly benefits including school-finding support for employees relocating with children

•Inclusive work environment with convenient office amenities and shuttle service

Placed by FIND Talents

Specialist recruitment agency for multilingual, executive, and BPO roles across Malaysia & APAC. Your application is handled confidentially.