Customer Service Representative (Japanese Monolingual)

Our client is a dynamic e-commerce company committed to delivering exceptional customer experiences. With a growing customer base across multiple markets, they have built a reputation for responsive, professional support that puts customers first. The company values motivated team members who thrive in fast-paced environments and take pride in turning customer interactions into positive outcomes.

• Deliver exceptional customer support across multiple channels: phone, email, and online chat
• Address customer inquiries, feedback, and complaints with courtesy, professionalism, and promptness
• Build and maintain positive, engaging relationships with clients to ensure satisfaction and loyalty
• Apply conflict resolution and de-escalation techniques to handle challenging customer situations effectively
• Work independently while maintaining high service standards and company values

• Native or business-level proficiency in Japanese, including spoken, written, and reading comprehension (JLPT N2 or above, required C1 level).
• No English skill required.
• Excellent interpersonal and communication skills with the ability to engage customers professionally
• Proven conflict resolution, negotiation, and de-escalation capabilities
• Ability to work independently and take ownership of customer interactions
• Flexibility to work rotational shifts, including weekends and public holidays
• Customer-oriented mindset with a genuine desire to resolve issues and exceed expectations

Fresh Graduate