PermanentExecutive Search

Customer Support Executive - Background Verification Check Team

Outsourcing·Ara Damansara, MY·Posted 1w ago

Up to RM9,400/ month

Languages:Japanese·English

About the Company

Our client is a leading food delivery service operation based in Japan, providing round-the-clock customer support across multiple markets. The company values international collaboration and professional excellence, serving a diverse customer base across Asia. They are committed to supporting their team members through comprehensive relocation assistance, skill development programs, and a collaborative work environment that bridges Japanese and international business standards.

Job Description

Job Responsibilities:

•Conduct thorough background verification checks and investigations in both Japanese and English

•Communicate with upper management and corporate clients via outbound calls and professional emails (B2B service)

•Prepare detailed and accurate reports based on verification findings using strong English writing skills

•Conduct research using professional-level keigo (polite Japanese) in both spoken and written communication

•Utilize Google Workspace and Microsoft Office platforms to manage and document verification data

•Manage multiple tasks simultaneously while maintaining high accuracy and professionalism

•Demonstrate customer-centered mindset throughout all client interactions

Job Requirements:

•Native-level fluency in Japanese with expert command of keigo (polite business Japanese) for speaking and writing

•Business-level English proficiency with strong writing, research, and reporting capabilities

•Deep understanding of Japanese business etiquette, customs, and professional conduct standards

•Minimum 5+ years of relevant work experience, preferably gained in Japan (preferred but not mandatory)

•Proficiency with Google Workspace, Microsoft Office, typing speed, and keyboard shortcuts

•Strong interpersonal and communication skills suited to international business environments

•Excellent problem-solving abilities and high stress tolerance with flexibility to adapt

•Ability to multitask and prioritize in a fast-paced environment

•Willingness to work set hours: Monday-Friday, 8:00 AM to 6:00 PM MYT (with flexibility for client requirement changes)

•Valid Malaysian Work Permit for 2-year duration

•Availability to pass mandatory drug testing upon joining

Skills & Competencies

Japanese language (Native level)English language (Business level)Background verification and checksProfessional keigo (polite Japanese) speaking and writingResearch skillsReporting skillsGoogle Workspace proficiencyMicrosoft Office proficiencyFast typingIT systems and keyboard shortcutsInterpersonal communication

Benefits & Perks

•Competitive base salary of RM9,000 with KPI bonus up to RM370

•Shift allowance up to RM1,200

•12 days annual leave

•14 days sick leave

•3 days compassionate leave

•Replacement leave for Malaysian public holidays

•Comprehensive medical, dental, and life insurance coverage (PM care)

•Full relocation support package including Malaysian Work Permit processing

•One-way flight ticket to Malaysia

•2 weeks complimentary hotel accommodation

•Airport pickup service to hotel

•Support to find schools for children

•Free commuter shuttle van service in Ara Damansara

•Bank account opening assistance at office

•Free English lessons offered at office

•Free coffee machine access at office

•1 month comprehensive training conducted in Japanese

Why Join Us

•Daily opportunity to use and develop your English skills by interacting with non-Japanese customers in a live environment

•Comprehensive relocation support designed to make your transition to Malaysia seamless and stress-free

•Unique chance to work in a 24-hour international operation that values both Japanese business standards and cross-cultural communication

•Professional development through free English lessons and exposure to international customer service practices

•Stable 2-year permanent contract with clear renewal pathway under Malaysian Work Permit

•Work-life balance supported by flexible shift preferences and 2 guaranteed days off weekly

•Family-friendly benefits including school-finding support for employees relocating with children

•Inclusive work environment with convenient office amenities and shuttle service

Placed by FIND Talents

Specialist recruitment agency for multilingual, executive, and BPO roles across Malaysia & APAC. Your application is handled confidentially.