Customer Service Executive - Food Delivery (Monolingual)

Our client is a dynamic food delivery service operating 24 hours, serving Japanese customers across multiple markets. The company values professional excellence, customer satisfaction, and employee development in a fast-paced, multicultural environment. With established operations in Malaysia, our client offers structured career paths and comprehensive support for international professionals joining their team.

• Handle customer service inquiries and complaints from Japanese customers in Japan via phone calls, email, and chat
• Provide professional and courteous support using appropriate business Japanese (Keigo) in all interactions
• Work rotating 24-hour shifts across multiple time slots, with flexibility to adapt to operational needs
• Troubleshoot and resolve customer issues efficiently with strong problem-solving skills
• Manage multiple tasks simultaneously while maintaining high service quality standards
• Use company IT systems and tools including Google Workspace and Microsoft Office platforms

• Native-level Japanese language proficiency (speaking and writing)
• Professional-level command of Keigo (polite/formal Japanese) in both spoken and written communication
• Basic understanding of Japanese business etiquette and professional conduct
• Strong customer-centric mindset and genuine care for customer satisfaction
• Comfortable with IT systems and devices, including Google platform, Microsoft Office, and keyboard shortcuts
• Fast typing ability with proficiency in blind touch typing
• Flexibility and high stress tolerance for 24-hour operation environment
• Quick learning ability and adaptability to new processes
• Ability to multitask and solve problems under pressure
• Willingness to work rotating shifts across all days of the week (Monday-Sunday, 8 hours plus 1.5-hour break)