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Senior Ticketing Executive
Travel and Tourism·Kuala Lumpur, MY·Posted Today
MYR 4,000–5,000/ month
Languages:English·Malay·Mandarin
Malaysians only
Job Description
- Respond to customer enquiries through telephone calls, emails and walk-in counter services, providing accurate and timely assistance.
- Guide customers on flight bookings, ticketing procedures, airfare options, flight schedules and travel-related requirements.
- Prepare and coordinate Group Inclusive Tour (GIT) airfare quotations to support the office’s travel arrangements.
- Manage ticket reservations and bookings for low-cost carriers (LCCs).
- Assist customers with travel insurance enquiries and process the issuance of insurance policies.
- Prepare and issue Tourplan vouchers and invoices accurately.
- Monitor outstanding payments and follow up with customers to ensure timely settlement.
- Follow established company procedures and comply with applicable ticketing requirements and regulations.
Requirements
- Qualification: SPM, STPM or Diploma
- Basic knowledge of airline ticketing and reservation procedures.
- Familiarity with Global Distribution Systems (GDS), particularly Sabre, is an added advantage.
- Competent in basic computer applications and administrative tasks.
- Good verbal and written communication skills.
- Willingness to learn new systems, procedures and industry practices.
- Able to work collaboratively with colleagues and contribute to team objectives.
- Responsible, punctual and attentive to detail.
Placed by FIND Talents
Specialist recruitment agency for multilingual, executive, and BPO roles across Malaysia & APAC. Your application is handled confidentially.